1. Acceptance of Terms
By accessing and using dhowcruises.ae, you agree to comply with and be bound by the following Terms & Conditions. These terms govern all bookings, services, and interactions with our platform.
2. Booking & Payment
- Booking Confirmation: All bookings are subject to availability and are confirmed upon receipt of full payment.
- Payment Methods: We accept payments via major credit/debit cards and bank transfers.
- Pricing: All prices are listed in AED and are subject to change without prior notice.
3. Cancellation & Refund Policy
Cancellations:
- Cancellations made 48 hours prior to the scheduled tour will receive a full refund.
- Cancellations made 24–48 hours before the tour will incur a 50% cancellation fee.
- Cancellations made less than 24 hours before the tour are non-refundable.
No-Shows: Failure to attend the tour without prior notice will result in a 100% cancellation fee.
Refund Process: Eligible refunds will be processed within 7–10 business days to the original payment method.
4. Amendments & Modifications
- Customer-Initiated Changes: Requests to modify bookings must be made at least 24 hours before the scheduled tour. All changes are subject to availability.
- Company-Initiated Changes: We reserve the right to modify or cancel tours due to unforeseen circumstances such as weather conditions or operational issues. In such cases, customers will be offered an alternative date or a full refund.
5. Customer Responsibilities
- Arrival Time: Customers are required to arrive at the designated meeting point at least 15 minutes before the scheduled departure time.
- Health & Safety: Participants must ensure they are medically fit to undertake the tour. Any health conditions should be disclosed at the time of booking.
- Conduct: We reserve the right to refuse service to any individual whose conduct is deemed inappropriate or disruptive.
6. Liability & Insurance
- Personal Belongings: We are not responsible for the loss or damage of personal items during the tour.
- Insurance: It is recommended that customers obtain appropriate travel insurance to cover unforeseen events.
7. Force Majeure
We shall not be held liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, acts of war, pandemics, or governmental restrictions.
8. Intellectual Property
All content on dhowcruises.ae, including text, graphics, logos, and images, is the property of Destination MiddleEast and is protected by applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.
9. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Dubai.
10. Contact Information
For any inquiries or assistance, please contact us:
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